About Us
Custom Doll House specializes in the assembly and customization of dollhouses as well as box sales for thousands of miniature products.We have over 19,000 miniature items ranging from dollhouse kits to dollhouse accessories and supplies.
Custom Doll House is a U.S. based company, started in July of 2000 dedicated to providing high quality doll house and miniature products at the lowest price with outstanding customer serviceWith our point of sale office located in Orlando, Florida and several manufacturer distribution centers located around the country,we are able to fill orders quickly and deliver your merchandise in a timely manner, not only in the U.S., but around the world.
Our online customer support is open 7 days a week from 10:00am to 11:00pm (EST). Part of our online process is to employ live operators, that receive your emails, as they come in.This way we can expedite a response or at least give you the peace of mind that your question has been received and we are looking into it.We try to respond to all email inquiries within 24 hours, although it is usually much sooner.Phone lines are open Monday thru Friday 10:00am to 5:00pm, Saturday and Sunday 12:00am to 5:00pm (EST).If all operators are busy, please leave a message.Your call is important and will be returned as soon as a team member is available. |
*5-Star Guarantee of "Excellence"* Our customer service is second to none |
*Price Policy Custom doll house believes prices should always be low,not at just certain times of the year.You shouldn't have to wait for a sale,to get the best price.For that reason, we have all our doll houses priced at up to thirty percent off every day, 365 days a year.You can feel confident that you will always get the lowest price,,no matter what time of the year or season.
* Complete Customer Satisfaction Whether it's through email or by phone,we promise to respond and address your inquiries,requests and concerns,quickly and efficiently.We work very hard to ensure complete customer satisfaction on every order.We pride ourselves on our outstanding customer service record.We love hearing from our customers and welcome your comments.Here are just a few comments we've received from our valued customers.
* Competitor Low Price Guarantee No one else,on the web,offers Custom Doll House's Price Match Guarantee.If you find the same doll house,on another retail website for less,simply email us the link and we'llbeat their price by $5.00.Take advantage of this great guarantee up to 10 days after your order was placed. * Price Adjustment Guarantee If,within 30 days after you purchase your dollhouse,we lower our price,we will refund you the difference.CustomDollHouse.com provides you with the convenience of purchasing all your dollhouse,accessory and supply needs at one place and feeling confident your getting the best price backed by our award winning service guarantees. * Risk-Free Purchase Guarantee Our Risk-Free Purchase Guarantee says you will be completely satisfied with your order or you may return it for a refund.What's more...we offer free shipping on qualified orders with NO sales tricks! You won't pay inflated prices just to get it shipped"free"
Our product consultants are specially groomed to make your shopping experience as easy as possible.We are not in this business to make a sale,we are here to create a satisfied customer.That is why we strive to make sure that your purchasing decision is a carefully informed one.We will tell you more about the products you want to buy than anyone else in the business.Our consultants not only answer your questions,they offer expert advice and will help you decide which product best meets your needs within your budget. An interactive web experience.Although we are preaching to the choir,after all,you are using our web site so you know how interactive we are.We cannot help but emphasize how hard we work to ensure that your buying experience is as close to an in-store scenario as is virtually possible.Plus,we have all the“hard to find”items and make it simple for you to find them!Our incomparable expertise at web site management drives a unique customer experience and has catapulted us to incredible success within the industry,we are the most widely recognized dollhouse and miniatures site on the internet. Yet we have created the most convenient,content-rich site in the dollhouse and miniatures world, loaded with information and the very best photography in the business. Despite the competition,our hard work to obtain a consistent,reliable,top-quality online dollhouse company has allowed Custom Doll House to establish a reputation for quality and to develop long-term relationships with our customers. Sincerely. Doris Felstead Director of Sales/CEO Custom Doll House |
