Conditions of use

Use of this website and the products offered means that you understand and comply with the terms and conditions as outlined below.

  1. Returns - We guarantee satisfaction or your money back.Returns will be accepted up to 14 days after you receive delivery of your furniture. Please email us for a return authorization prior to mailing. Include a copy of your sales slip with your return.Customer is responsible for cost of return shipping.

  2. We guarantee satisfaction or your money back. Within 5 days from receipt of your order, if you are not totally satisfied with your purchase, please return it for a refund, less the original shipping cost. Please email us for a return authorization prior to mailing. Include a copy of your sales slip with your return. Customer is responsible for cost of return shipping.

  3. For orders lost or damaged in transit, please contact us immediately for instructions.
  4. Typos - Custom Dollhouse is not responsible for minor errors or minor mis-representations of furniture due to typos. Major errors will be assessed on a case by case basis.
  5. Prices are subject to change without notice. Items subject to availability.

Limited Editions

On occasion we may offer signed limited editions. Limited editions will be sold on an as come basis once they are sold out they will not be reproduced.

Out of Stock Items/Back Orders

We plan our production and item availability with intent to ensure that we have enough of each furniture design to give all our customers an opportunity to purchase the item. Sometimes a particular design will prove to be a very popular item and will sell out quickly. When this happens the product description will list it as OUT OF STOCK and indicate when we expect it to be available again. If your are wanting to order an items that are out of stock we will put them on back order for you and notify you when they are in stock, you will then have first choice to re order them.

If you would like us to ship the items to you as soon as they are in, without confirming with you first, you must let us know. We will be happy to do that for you.

Minimum Orders
There are no minimum order however consideration would be given to shipping rates which will advantage you if your order is over $500.00

Payment Methods
We accept Mastercard, Visa, Paypal, and cheques or money orders. International orders can be paid by Paypal or credit card.

Terms of Sale
If payment is made by credit card, your card will be charged when the item is mailed to you.If you are paying by cheque or money order the items will be mailed when the ccheque or money order is received.

A $25.00 fee will be charged for any returned cheques.

Please remember, our miniatures are collectibles for adults only and are not intended for use by children under the age of 14.